Genx Marketing Media LLC, a company incorporated under the laws of United Arab Emirates having its registered office at 511 Le Solarium Building, Dubai Silicon Oasis, United Arab Emirates (hereinafter referred to as "G2M") has coined, adopted and is operating the website medy.ae (including but not limited to software applications, mobile applications, “hereinafter referred to as Digital Platform”) for providing our Services.
This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By continuing to visit our website medy.ae and other Medy.ae services, you accept and consent to the practices described in this policy.
This Policy should be read in conjunction with the “Terms and Conditions of Use” of the Digital Platform which are deemed to have been incorporated herein by way of reference.
This Policy conveys the mode, method and the manner in which Medy.ae collects, stores and disseminates the Personal Information (“Information”) from the Users (hereinafter referred to as “User” “Users” or “you”). For the purpose of this Policy User(s) shall mean such individuals who are competent to contract under the United Arab Emirates Contract Act and wish to subscribe to the Services (offered by Medy.ae by itself or through third party service providers) on this Digital Platform by visiting this Digital Platform, Medy.ae therefore requests the Users on this Digital Platform, to carefully and comprehensively read and understand the Policy before they consent to the terms herein and start using or accessing this Digital Platform or subscribing to any of the Services offered through this Digital Platform. In the event of any disagreement or
Collection and Processing of Information
Information we collect from User(s)/you
Identity Details, Contact Details, Personal Health Information (PHI), Personal Data, Sensitive Personal Data, Technical Information (such as IP address etc.), Security Details (such as User Name, Password), Other Details (as may be required for providing the Services).
We do not share any Identifiable Personal Information with any individuals, organizations and other companies. User(s) information is securely stored and utmost confidentiality is maintained and may be accessed/used/disseminated by us as per the terms specified herein.
Purpose for which information is collected from User(s)/you
The Information provided by User(s)/you and collected by us on this Digital Platform may be accessed/used/disseminated for the following purposes and the User(s) explicitly consent to the same:
a. Communicating with the User(s)
b. Providing the Services contemplated under this Digital Platform
c. Offering new Services
d. Analytical purposes in anonymous form or as de-identified data and for this purpose we may take assistance of our affiliates and trusted business partners in United Arab Emirates or outside United Arab Emirates for research, development, studies, betterment of services, understanding the User(s) Experience, serving the individual needs of the User(s) and improving the overall healthcare delivery services/health outcome of the User(s). Medy.ae may disclose aggregated information, but it will never contain Information that will identify a single User.
e. Obtaining feedback
f. Record their telephonic, Video and chat conversations and/or consultations during their interaction with HCPs and other support staff and Medy.ae can use it for legal, training and quality purposes
g. Customizing User(s) needs and send personalized communications
h. Link User(s) Account with third party(ies) health account(s) and such other third party(ies) as may be required for providing the Services available on Digital Platform.
i. To send messages including but not limited to emails, bulk emails, SMS etc., intimating the User(s) about Medy.ae healthcare services, healthcare packages, offers and other promotional content. These messages may be sent using various third-party service providers.
Processing, Disclosure and Sharing of information collected from the User (s)/you:
a. Information collected from the User(s)/HCPs/HSPs on the Digital Platform forms an essential part of business structure and may be shared/used as described herein below and User(s) hereby consent to the same:
i. Third Party Service Provider(s),
Information including but not limited to contact details, email ID will be shared with Third Party Service Provider(s), retailers, logistics service providers, E-mail Service Providers and other providers for providing the Services for the User(s) pursuant to the User(s) requests, especially while facilitating the Pharmacy and Laboratory Services. Information is likely to be exchanged while fulfilling orders, delivering medicines, etc. and for sending communications through e-mailers.
ii. Analytics Purpose(s),
User(s) Information/data in de-identified form may be used by Medy.ae or shared with Third Party(ies) either in United Arab Emirates or outside United Arab Emirates for Analytical purposes for improving User(s) experience and User(s) use of the Platform.
iii. Other Associated Services,
User(s) Information/Data may also be used for providing (a) assistance, (b) effective search results and links (including listings and paid services) and (c) customer experience/service.
iv. Information required by law,
d. Destruction of Data/Information Supplied by the User(s)/you. Any data/information supplied by the User(s)/you and collected by us shall be securely stored for the duration required under applicable law. In the event any User(s)/you are deleting their account or a User account becomes inactive, the concerned User(s)/you shall have no access to the data/information supplied and collected by us and the same shall be deleted from our servers after the duration for which it is required to be stored
After User(s) create the account and if there is any change in the Information provided earlier, the User(s) can edit their profile and make necessary modifications. User(s) are solely responsible for the Information provided by them.
Your Rights as A Data Subject
You may be entitled to certain rights in and to your personal data, subject to certain conditions and exceptions contained in applicable law. These rights may include the following:
· Request us to confirm whether your personal data is processed by us, and if we do, to obtain access to your personal data and certain information about it.
· Require the correction of your personal data if it is inaccurate or incomplete.
· Direct us to stop processing your personal data under certain circumstances.
· Erase or delete your personal data, for example, where the data is no longer needed to achieve the purpose for which it was collected.
· Restrict the further processing of personal data
· Request us not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you (we currently do not engage in such processing and will notify you prior to doing so).
· Request to receive your personal data for transmission to, or to directly transmit to, another data controller in a structured, commonly-used and machine-readable format.
To protect your privacy and the security of your personal data, we will take reasonable steps to verify your identity before complying with such rights requests.
Medy.ae adheres to the seven privacy shield principles of notice, choice, and accountability for onward transfer, security, data integrity, access, and recourse, enforcement and liability as they relate to personal data. Medy.ae verifies compliance to the principles through self-assessment.
Creation of User Account on behalf of third party
If any User(s) creates an account on this Digital Platform for and on behalf of any other Party/ third party (other than for his use) like their family member(s)/friend(s) such User(s) acknowledge that they are duly authorized by the other Party/third party to create an account on this Digital Platform by furnishing such details as may be required for availing the Services, In case any User(s) is/are creating account on behalf of a minor, such User(s) acknowledge that they are legally authorized to act on behalf of such minors. User(s) acknowledge that Medy.ae shall in no case be held responsible/liable for any third party claims/damages if any arising from any action in this regard.
With a view to provide better Services Medy.ae may send various communications to the User(s) regarding its Products/Services If the User(s) do not wish to receive such communications they may unsubscribe to such communications as per the procedure set out in those communications.
From time to time, we may use one or more third-party online advertising networks to serve ads on our behalf, onto the Internet. Said third-party network may collect anonymous information about your visits to our website and record your interaction with our ads. This accomplished with features such as cookies, action tags, web beacons, and/or GIF tags located within medy.ae.
Occasionally, we may share anonymous information with third-party networks, in an aggregate form, to help us analyze and improve our website for future use. These third-party networks may also use information about your visit to our website and other websites in order to provide ads about services that may strike your interest.
For availing certain Services/Products the User(s) may be required to subscribe/purchase such Services by entering requisite payment details. The payment details are captured by third party service providers and the User(s) are advised to read the terms and conditions of such third party service providers before making any payment. For the purpose of this section it is clarified that the Digital Platform does not collect sensitive personal or security related information like passwords etc., which are totally under encryption. User(s) may note the Third Party Service Providers are not under the direction, supervision and control of Medy.ae and Medy.ae expressly disclaims any and all liabilities associated, therewith. User(s) are advised to note this while providing their personal or security related information.
Access to the Digital Platform
a. Registered User(s) will have complete access to the Digital Platform
b. Unregistered User(s) will have restricted access to the Digital Platform
Third Party Links
User(s) may note the Third Party Service Providers are not under the direction, supervision and control of Medy.ae and Medy.ae expressly disclaims any and all liabilities associated, therewith,
‘User information’ for the purpose of this Policy includes the User’s personally identifiable information including but not limited to name, email address, residential address, phone number, photograph, identity and address proof and other information collected by Medy.ae to provide its Services/Products to the User through their Digital Platform. User(s) have the option not to provide any information if they do not intend to avail any Service/Product. If any User(s) are providing information on behalf any legal entity or third party, such User(s) should be authorized to provide the information.
SECURITY AND RESTRICTIONS
To protect your privacy and security, Medy.ae takes steps to verify Users’ identity before granting Users access to accounts, or before Users can make corrections to their information. Users are advised to maintain a strong password to help ensure the security of user accounts.
Medy.ae implements high standard security measures to protect User(s) Information from and against unauthorized access. To this effect, Medy.ae uses certain, physical, managerial, technical and operational safeguards as per industry standards and established best practices to protect information of Users which is collected by Medy.ae.
Notwithstanding the above, User(s) may note that no online platform can fully eliminate the security risks. Medy.ae shall take all possible measures to protect the date, security, confidentiality and integrity of the User(s) information from unauthorised access. User(s) may also note that internet where the Digital Platform is hosted is not completely a secure environment, therefore Medy.ae does not warrant a 100% security of the User(s) Information/data from being hacked/misused/copied/used unauthorizedly and in such cases User(s) agree not to hold Medy.ae responsible for any consequences arising therefrom.
Notwithstanding anything contained in this Policy or elsewhere, Medy.ae shall not be held responsible for any loss, damage or misuse of the User Information, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of Medy.ae and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.
ii. The User Information resides in Medy.ae database for a certain period of time even after the User ceases to use or access the Digital Platform and in such cases Medy.ae is not be liable for any usage of the User Information after the User ceases to use or access the Digital Platform.
iv. Medy.ae may avail services of third party service providers for sending e-mail communications to the User(s). The third party email service provider(s) service involves their data and placement of cookies and may also contain tracking pixels embedded therein along with other tracking technologies. The User(s) would have the option to enable or disable them. The third-party Email service providers also track the open and click activity of the e-mail communications by the User(s). The Users have the option to unsubscribe from receiving such e-mail communications.
v. The User should be aware that the User Information or other data, the User provides to the Digital Platform for availing the services or transacting through the Digital Platform could be read, collected, or used by other users or third parties in which case the User Information might be used for sending messages or communications.
vi. The User agrees and acknowledges Medy.ae right to utilize the User’s posts, contents, information and other personal data for the purpose of providing services through the Digital Platform. The contents on the Digital Platform may contain comments, post and reviews posted by the Users which may be public and searchable on the internet in which case the User’s comments, post reviews and information and personal data provided to the Digital Platform may be viewed by other users and Medy.ae cannot guarantee that other users or third parties have not made copies of or used the ideas and information that the User has shared on the Digital Platform.
vii. If User(s) unsubscribe from the Services and again intends to avail/subscribe to the Services, he/she is authorizing Medy.ae to send such information as may be required, including but not limited to SMS, emails for enabling the User(s) to continue to avail the Services. User(s) hereby explicitly consent and agree that any request pursuant to this clause will override any opt-out/ override any opt-out unsubscribe request given by them earlier.
If you have any queries regarding our data collection and protection practices or your rights, please do not hesitate to contact us at;
Genx marketing and media LLC
Address: 511 Le Solarium Building, Dubai Silicon Oasis, United Arab Emirates
Telephone: 00 971 4 3321433